Connecting your own SMTP

Connecting SMTP lets report and (on Pro and up) alert emails go out from your own domain instead of Pingdeck’s. Available on any plan for report delivery; alert email white-labeling is Pro and up.

Setup

Host, port (587 by default), username, and password. A provider quick-fill pre-populates common settings:

• Gmail / Google Workspace — needs an app password, not your account password.
• Outlook — standard SMTP AUTH.
• Brevo, Mailgun, Postmark — use the SMTP credentials from each provider’s dashboard, not their API key.

“Save & send test” sends a real test email to your own address — if it lands, the connection is verified.

If it breaks

After 5 consecutive delivery failures, the connection flips to “failing,” deliveries fall back to Pingdeck’s own address so nothing silently stops sending, and you get an email about it. The exact SMTP error is always shown verbatim — these errors are usually specific enough to fix directly (wrong port, expired app password, etc).